SERVICII ȘI GARANȚII
If necessary, our after-sales service ensures regeneration and repair of your tent as soon as possible.
You can entrust us with the tent for repair or you can repair it on your own. Service and repair apply to both the frame and the tent coating.
The rules for repairs can be found in the schedule below.
REPAIRS AT VITABRI
OWN REPAIR
HOW TO TAKE CARE OF A VITABRI TENT?
1) Cleaning the leg seal V3
Pull the seal from the lower part of the upper leg profile (part number 18, model V3). The gasket should be cleaned with a cloth to remove any dirt, such as sand and soil, which might prevent the leg from sliding out smoothly, or scratch it.
2) Structure lubrication
The structure is lubricated with a commercially available silicone spray. Lubricate the upper and lower leg on its outer surface, then wipe it with a dry cloth and spread the structure several times in order to distribute the silicone thoroughly.
We also use silicone to clean the mast pipes according to the same principle.
Silicone can be purchased from us at VITABRI.
3) Checking the structure’s tension
The scissor structures are characterized by the constant tension of each element, therefore it is very important for every part of the structure to be 100% operational. To do this, make sure that individual parts are not cracked (joints, sliders) or bent (crosspieces, legs).
Remember! Failure of one element may result in incorrect tensioning of the entire structure and result in damage to other elements.
4) Replacing parts of the tent
The structure of the VITABRI pop-up tent is bolted on self-tapping INOX screws, so you can replace each element by unscrewing it and replacing it with a new one. Instant operation, even at home.
5) Tent coating
Do not make any alterations to the coating on your own, as this may damage the impregnation and result in leakage.
The tent coating should be dried and stored in dry conditions after each use.
The coating can be cleaned with a pressure washer, keeping a safe distance and without using corrosive chemicals.
You can try to remove deep dirt with a sponge, soap and warm water. It is also possible to wash it in a washing machine at 30C, long cycle.
VITABRI reserves that the cleaning of the coatings is performed solely at the customer's own risk.
